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Use Free Assistance!
Do you have any issues relating to your stay? Do you need advice?You can contact integration centres and non-governmental non-profit organisations, which provide social, legal and other counselling free of charge.
Information Assistance Telephone Lines for Foreigners
You can also use assistance telephone lines in Vietnamese and Mongolian.
Assistance telephone line in the Mongolian language
Tel. 733 67 66 67, available twice a week – on Monday and Wednesday from 9:00 to 11:00 a.m. and from 2:00 to 4:00 p.m.
Assistance telephone line in the Vietnamese language
Tel. 605 99 99 69, available three times a week – on Monday, Wednesday and Saturday from 9:00 to 12:00 a.m. and from 2:00 to 5:00 p.m.
SOS helpline for trafficked and exploited persons
Tel. 800 077 777 (free of charge), available on Wednesday from 12:00 a.m. to 8:00 p.m. in Czech, Russian and Romanian/Moldavian. Outside these working hours, you can leave your message on an answering machine.
Anti-corruption line for foreigners
Tel. 974 847 704
This line serves for reporting all forms of corrupt behaviour experienced by foreigners for example when dealing with residence issues. It is available in Czech and English on Monday and Wednesday from 8:00 a.m. to 5:00 p.m., on Thursday from 8:00 a.m. to 3:00 p.m. and on Friday from 8:00 a.m. to 2:00 p.m. Outside these working hours, you can leave your message on an answering machine and the operator will receive it the following day. If you want to leave a message, you can do so in any language.
Free telephone line providing information on Czech language exams
Tel. 800 400 469
This line provides information on preparation for the exam in Czech, English and Russian. Working hours of the telephone line are: Monday, Wednesday, Thursday and Friday from 10:00 a.m. to 6:00 p.m.