Home I need to arrange… Crisis Situations: What to Do? Emergency Number 112

Emergency Number 112

In this chapter of the Prague for All website, you will learn how to proceed if you or someone near you finds themselves in a crisis situation and you need to call the emergency number 112 to request assistance from one of the services of the Integrated Rescue System — the police, fire and rescue service, or emergency medical services. This section also provides a list of all important emergency telephone numbers.

Reporting an Incident to the Emergency Line

Are you a witness to an accident? Is someone’s life in danger? Have you found a suspicious object? Are your neighbours disturbing you with loud music after 10 p.m.? Here you will learn what to do if you or someone around you needs to call the emergency medical service, the police or the fire brigade.

In case of a serious threat to life or property, call the emergency number 112. The operator will connect you, as needed, to the emergency medical services, the police, or the fire brigade.

  This is the single European emergency number 112, which you can call free of charge, without credit, without a SIM card, and even from areas with a weak or no signal. Operators speak foreign languages, so it is especially important for foreign nationals living in Prague and the Czech Republic to know this emergency number.

Before the call:

  • Ensure your own safety (keep a safe distance from the place of accident).
  • Make sure you are able to describe the situation and the location.

During the call:

Tell the emergency operator:

  • What has happened.
  • Where it happened.
  • Who is calling.
  • How many people need help.
  • Do not hang up – the operator may need to ask further questions.

Knowing your location and address is important when reporting a crisis. In the Czech Republic and in Prague, all streets are marked with signs on each block of buildings. Every building also has a house number and a registration number. If you are unsure of your exact location, in Prague you can use the numbers on lamp posts, which are designed to help pinpoint the location of an emergency. Alternatively, the operator can also locate you via GPS.

After the call:

  • Do not switch your telephone off – the operator may call you back to verify or clarify some information.

National Emergency Lines

In the Czech Republic, you will also find national emergency lines. It is a good idea to have these phone numbers for the Czech Republic written down as well. All of the numbers listed below are available 24 hours a day. The lines are free of charge and can be called from mobile phones without credit.

150 – Fire and Rescue Service

  • Fires, accidents, any situations which require rescue and disposal work.

155 – Emergency Medical Service

  • Failure of vital functions, serious injuries, or illnesses.

158 – Police of the CR

  • Threats to public safety (thefts, violence, finding a dead person, finding a suspicious object, traffic accidents, etc.).

156 – Municipal Police

    • Infringements of public order in the municipality, such night-time noise disturbances.

For more information, visit the Emergency Calls section of the Citizen Portal.