In this chapter of the Prague for all website, you will learn what to do if you or someone you know is in a crisis situation and needs to contact the 112 emergency line or call some of the integrated rescue system forces – the police, firefighters or the emergency medical service. We will provide you with all the important telephone numbers.

Reporting an Incident to the Emergency Line

Are you a witness to an accident, is someone’s life in danger? Have you found a suspicious object? Do your neighbours disturb you with loud music after 10 p.m.? Here you will learn how to proceed if you, or some of the people around you, need to call the emergency medical service, the police or firefighters.

Before the call:

• Mind your own safety (keep a safe distance from the place of accident).
• Make sure you are able to describe the situation and the place.

During the call:

Tell the operator of the emergency line:

• What has happened.
• Where it happened.
• Who is calling.
• How many people need help.
• Do not hang up – the operator may want to ask further questions.

After the call:

• Do not switch your telephone off – the operator may call you back to verify or clarify some information.

Emergency lines

All the numbers listed below can be called 24 hours a day. The telephone lines are free and they can be called even from mobile telephones with no prepaid credit and without a SIM card.

112 – Single European Emergency Number

• For situations requiring help of more than one of the integrated rescue system forces.
• This line connects all integrated rescue system forces.
• The operators speak Czech as well as foreign languages.

150 – Fire and Rescue Service

• Fires, accidents, any cases which require rescue and disposal works.

155 – Emergency Medical Service

• Failure of vital functions, serious injuries or illnesses.

158 – Police of the CR

• Threats to security (thefts, violence, finding a dead person, finding a suspicious object, a traffic accident…).

156 – Municipal Police

• Infringement of public order in the municipality.